Patient Engagement Agent

Cone Health
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Job Location

Gibsonville, NC, US, 27249

Employment Type

Full Time

Job Posted On

2 June 2025

Job Overview

  • Job Category: Patient Representatives
  • Industry: Hospitals and Health Care
  • Application Deadline: 30 June 2025

Job Description

Overview:

The Patient Engagement Agent assists with handling all first call resolution for practices assigned to the call center. Working under minimal supervision, this role is responsible for scheduling emergency and non-emergency protocols of the various departments served, as well as managing community calls for any inquiry to the health system. For procedures, this position may pre-register the patient, verifying insurance, and assist with making referrals. The schedule for this role is Monday-Friday from 8:00am till 5:00pm.

Responsibilities:

  • Answers all inbound or places outbound telephone calls as assigned and appropriately directs callers and ensures all calls are handled efficiently and in a timely manner. Consistently exhibits the highest level of service to all callers and fellow staff.
  • Assists with identifying and initiating necessary referrals for specialist appointments, procedures and tests.
  • Contacts patients by phone to remind them of upcoming appointments, relay instructions and/or to ask follow-up care questions as needed. Cancels and reschedules appointments as needed.
  • Opens, sorts and distributes all types of mail and correspondence as is necessary and assigned.
  • Organizes, expedites and follows-up on any paperwork related to patient care.
  • Schedules various types of appointments for providers and communicates any necessary instructions to the patient.
  • Takes requests for refills, labs and test results, if required. Assists with patient call backs as is appropriate.
  • Performs other duties as assigned.

Qualifications:

EDUCATION:

Required:

  • High School Diploma or equivalent

EXPERIENCE:

Required:

  • 1 year of experience.

LICENSURE/CERTIFICATION/REGISTRY/LISTING:REQUIRED

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Job Overview

  • Job Category: Patient Representatives
  • Industry: Hospitals and Health Care
  • Application Deadline: 30 June 2025