Job Overview
Job Description
Overview:
The position requires working from Monday to Friday, between 8:30 AM and 5:30 PM, from August to May, without payment for the inactive summer period.
The Patient Access Advocate II plays a crucial role in the functionality of our front office. By utilizing your established customer service and medical technology expertise, this position positions you as the primary intermediary for patient and clinic interactions. Responsibilities include delivering exceptional customer service, verifying insurance, managing referrals, and, in some instances, training new Patient Access Advocate I team members for success.
Responsibilities:
Aiding individuals during the registration procedure by confirming patient details and insurance data to guarantee precise information for billing and payment processing.
Supports recently hired staff members in navigating registration procedures. Abides by prescribed procedures for gathering and recording co-pays, managing payments, and examining files for outstanding debt. Complies with the regulations outlined in the No Surprise Act.
In charge of ensuring the cash drawer is balanced and handling daily deposits, as well as adhering to closing procedures.
Adheres to recommended scheduling protocols for individual or multiple medical facilities and coordinates upcoming visits, referrals, and diagnostic tests. Furthermore, supports new staff members in mastering the booking process.
Adheres to office protocols for managing incoming calls, messages, voicemail, and email, and organizes any necessary follow-up actions.
Coordinates referrals and secures pre-approval when necessary, then informs the pre-approval coordinator for further action.
Enhances guest satisfaction by following Steps of Service guidelines and managing challenging situations effectively.
Educates newly hired staff on various aspects of administrative assistance, including handling documents, organizing medical records, sending and receiving faxes, scanning materials, maintaining files, and typing tasks.
Ensures efficient delivery of new patient information by sending out packets promptly. Also, reaches out to new patients the day prior to their appointment to confirm details.
Enforce the policy regarding missed appointments by promptly notifying clients and documenting their failure to show up.
Carries out additional tasks as required
Qualifications:
EDUCATION:
Required:
Preferred:
EXPERIENCE:
Required:
LICENSURE/CERTIFICATION/REGISTRY/LISTING:REQUIRED
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